OPERATIONS CONSULTING

Here at UCC, our operations consulting services consists of five disciplines:

​

• Organisational Operations

  • Focuses on improving the performance of all aspects that support the organisation’s structure; including organisation design, governance (across functions and departments), roles and responsibilities, and employee performance. This may be related to the implementation of organisational strategies

​

• Sales & Marketing

  • Sales consulting looks into how sales operations can be improved, including boosting channel management, professionalising the level of customer support, and administrating customer relationship management (CRM)

  • Marketing encompasses, among others, the fields of the customer, market and competitor research and analysis, marketing intelligence, promotion and digital marketing, product design, category management and customer experience & loyalty.

​

• Supply Chain Management (SCM)

  • Streamlining a business' supply-side activities across the full value chain, spanning from production to logistics (inbound/outbound) and warehousing to customer delivery. Key offerings include optimising the supply side of Sales & Operations Planning, enhancing the accuracy of planning (e.g. demand planning, forecasting), manufacturing operations improvement, logistics optimisation (e.g. network design, transport modes), inventory management and managing operations risk

​

• Business Process Management (BPM)

  • Focuses on improving operational performance by optimising a company's business processes. This may consist of several streams, such as business process design (which sets out to define the ‘to-be’ situation and model process flow and activities to support the blueprint), and business process re-engineering (BPR) (which re-designs the entire process cycle)

​​

• Digital Strategy​​

  • This spans offerings such as developing a strategy for digital operations, the design of a corporate IT or online strategy, drafting approaches for analytics or cloud transitions, as well as high-level work for technology areas such as architecture, governance and application management.​

​